author
With a rich history spanning 16 years in leadership, I have had the privilege of leading teams ranging from teams of 4 to robust teams of 125 individuals. I have spent the past decade in the role of a Service Delivery Manager, cementing my reputation as a seasoned IT professional with a comprehensive skill set. I bring extensive leadership experience and a proven track record in IT service management built on the sturdy foundations of ITIL 4.
As a seasoned and results-driven IT professional, my forte lies in extensive leadership, coupled with a stellar track record in IT service management. My expertise spans IT operations, service desk management, IT documentation, process creation and implementation, project management, technical support, IT sales, and a comprehensive understanding of MSP software and their configurations. Armed with a unique blend of business acumen, leadership acumen, and technical proficiency, I am poised to make impactful contributions to any MSP.
If I was a Star Wars character, I’d be Obi Wan Kenobi. Why? Because, much like the wise Jedi, I’ve got a strong moral compass, and I tackle problems with thoughtfulness and precision. I bring the force of skills, and just like Obi, I lead my teams with kindness, understanding, patience, and respect.
