Gozynta blog

The Growth Program's First-Class Experience

Having spent countless hours at sea with my husband, I've discovered that true luxury isn't about the destination, it's about the journey. While every cruise ship passenger arrives at the same ports, for those in first-class suites experience something extraordinary along the way. First-class cruising isn’t just about a slightly bigger room or a larger balcony. It’s about how we’re treated. It’s the white-glove service, fast response times, and the priority treatment that elevates the experience. From priority boarding to personalized service, the experience is so exceptional that we keep going back, not just for the destination, but for how it makes us feel like we are the most important passengers throughout the entire journey.

Empathy is Learned, Tribalism is Instinctual - Which Will You Choose?

Before we had cities, governments, or even language as we know it, we had tribes. Small groups of humans relied on each other for food, shelter, and survival. The world was unpredictable and dangerous—strangers could mean competition, conflict, or death. So, we evolved to trust those closest to us and fear the unfamiliar.

Documentation Doesn't Have to Suck - Our First Micro-Conference

We know there's one thing every MSP loves to hate—documentation. But what if we told you it doesn’t have to be a headache?

Looking back 2024: What's the most impactful thing you've done this year?

The more I focus on teaching, and helping others learn, the more I'm finding success for myself and for Gozynta.

The Art of Going in Curious

Many years ago, my mentor introduced me to this idea when he was guiding me through preparing for a difficult conversation. Back then, I had no idea just how powerful and far-reaching this simple mindset would be. Yet over time, I’ve seen how it can completely shift the tone, quality, and outcomes of nearly any interaction.

The Key to Financial Stability for MSPs

For MSPs, cash flow is the lifeblood of the business. It is essential for sustaining day-to-day operations and simultaneously for driving growth. Growth often means expanding services, onboarding more clients or entering new markets. MSPs need to invest in new technologies, hire skilled technicians, and maintain or increase inventory levels. These all put strain on cash flow.

The Monster at the End of the Book: What Grover Teaches Us About Taking Risks in Business

If you grew up in the ’80s or ’90s, you might remember The Monster at the End of This Book by Jon Stone. I sure do. It was my absolute favorite book as a kid, and here’s a little secret—I still keep a copy on my desk today. Why? Well, besides the fact that it makes me smile whenever I see that cover, it also holds a lesson I think about all the time when it comes to business: how fear can stop us from moving forward.

Surviving and Thriving: How Stan Kats Built an MSP from Scratch

ITBODD (IT Business Owner Didn't Die) is where IT business owners who’ve faced the hard knocks of the industry share what it takes not only to survive but to thrive. Hosted by Allen Edwards, each episode dives deep into the experiences of those who've navigated unique challenges, transforming obstacles into valuable lessons. In our first episode, we sit down with Stan Kats of STGIT, who went from break-fix shop owner to MSP builder, tackling every hurdle in between. Join us as Stan shares his story of reinvention, resilience, and the determination it takes to build a business that lasts.

Gozynta Named as CRN® 2024 Stellar Startups

We’re excited to share that Gozynta has been named to the CRN® 2024 Stellar Startups list in the business applications category. This recognition from The Channel Company places Gozynta among a select group of innovative technology vendors that are pushing the envelope in the IT channel with their forward-thinking solutions.

Gozynta Mobius 1.14 Feature Release

Rolling release beginning November 04, 2024

Unlocking Success for MSPs with the Gozynta Growth Program

In today’s competitive landscape, MSPs often grapple with multiple challenges, from managing business growth to ensuring smooth service delivery. The Gozynta Growth Program is here to solve those pain points. It’s like having your own C-suite of experts guiding you through every stage of your business, helping MSPs scale efficiently while avoiding the need for immediate senior hires.

Effective Communication Strategies for MSPs

Now more than ever, clients expect fast responses and real-time updates, especially when dealing with time-sensitive IT issues. In the MSP/ITSP industry, communication is at the core of delivering exceptional service. To meet these demands, MSPs must adapt their communication strategies to suit the preferences and unique needs of their clients. This includes managing tickets through a support portal, communicating by email, and adopting text messaging. The key is ensuring that both technicians and clients can stay connected easily and efficiently. Today, I'd like to explore why texting matters.

How We Aligned Two Company Cultures for Greater Success

It’s been a little over a year since Gozynta acquired Eureka Process in August 2023, and looking back, it stands out as a pivotal moment for both companies. For me, as the former owner and founder of Eureka Process, it was more than just a business transaction. It was about merging two distinct company cultures and finding common ground to move forward with shared purpose.

How to Set Your Employees Up For Success

In today’s challenging hiring climate, streamlining processes for onboarding new team members is crucial. Successfully integrating new employees boosts productivity and enhances long-term satisfaction and retention. The Society of Human Resource Management (SHRM) reports an average cost-per-hire of $4,129 and an average time-to-fill of 36 days, underscoring the importance of employee retention.

A Guide to Mastering Productivity and Prioritization

In today’s fast-paced world, where demands constantly tug at our attention, mastering productivity and prioritization has become more crucial than ever. The ability to navigate through an ever-growing list of tasks efficiently can mean the difference between success and overwhelming chaos. Yet, despite the importance of these skills, many find themselves struggling to juggle competing priorities and deadlines. Struggling with productivity and prioritization isn’t your fault. The sad truth is that no one teaches you how to prioritize, how to juggle competing priorities, or how to be productive. Let’s take a look at some of the strategies to help streamline workflows, manage your to-do list and regain control of your time management.

Why Interchange Plus Pricing is the Best Option for Credit Card Processing

When navigating the world of credit card processing, businesses are faced with the critical task of selecting the right pricing structure. With various models available, interchange plus pricing stands out as the most transparent and cost-effective solution, particularly for businesses that handle high transaction volumes or operate in the B2B space.

Celebrating Heather Johnson's Promotion to CEO at Gozynta!

We are thrilled to share some exciting news from the Gozynta family—Heather Johnson, our co-founder and former Chief Operating Officer, has been promoted to Chief Executive Officer! Heather’s journey is a true testament to dedication, resilience, and excellence, and we couldn’t be prouder.

Gozynta Mobius 1.13 Feature Release

Release Date: Rolling release beginning June 10, 2024

Celebrating Heather Johnson: A CRN Woman of the Channel 2024

We are beyond thrilled to announce that our very own Heather Johnson, COO and co-founder of Gozynta, has been honored as one of CRN’s Women of the Channel for 2024. This recognition is a testament to Heather’s incredible contributions to the channel and her unwavering dedication to leadership in our industry.

Pydantic is a hot mess

Pydantic (and FastAPI which depends heavily on it) seems to be one of the most popular python libraries lately. I did some work with it over the past year, and am now working to extricate it from all of our code. It's really convenient to use at first, but the deeper I got into it, the more problems I ran into. In the end I've come to the conclusion that the problems it solves are better solved with dataclasses and msgspec.

Mastering Revenue Attribution: A Strategy for Fair Technician Compensation

I was recently speaking to a group of IT business owners about team member onboarding at XChange Nexgen. A question regarding technician compensation arose as a tangent, and since I had the time, I addressed it. I was surprised that my answer became the central topic of conversation with many follow-up questions and pens writing furiously on notepads. I’m taking that as a sign that you may want to learn about my response, too.

A Guide to Color Coding your Calendar for Ultimate Organization

In the fast-paced world we live in, managing our time efficiently is crucial for success and well-being.One effective way to bring order to the chaos of our schedules is by color coding our calendars. This simple yet powerful technique allows us to visually categorize and prioritize our tasks, events, and commitments.

Gozynta's Eco-Adventure: A Tech Company's Quest for Carbon Neutrality

I'm buzzing with eco-excitement to spill the beans on something huge – Gozynta, your family owned software company for MSPs , is on a mission to become carbon-neutral! This isn't just any corporate green initiative; it's a heartfelt journey towards making a real, tangible difference for our planet.

Why I Find MSP Businesses so Interesting

If you don't know what an MSP is, start with What is an MSP? MSPs are helpers.

What is an MSP? MSPs Are Helpers

The most basic task that an MSP performs is helping people and companies with their technology problems. Your computer won't start, a piece of software you need won't load anymore, or (mine and most tech's least favorite) your printer won't work.

Navigating 2024: A Friendly Guide for MSPs in an Ever-Changing Industry

As we look towards 2024, it's clear that the industry is transforming rapidly. I'm here to share some insights and strategies to help you steer your business successfully through these changes.

The Power of Partnership: Why MSPs Thrive with Family-Owned Vendors

Let me take you back to where it all began. Five years ago, nestled in the barn of our 1790 Colonial home in a charming Connecticut farm town, my husband and I started Gozynta. From those humble beginnings, we've experienced significant growth, yet the essence of our family atmosphere remains unchanged.

Streamlining PSA (Manage) for Smooth GL Mapping and QuickBooks Integration

In the fast-paced world of business, where PSA (Manage) systems continuously evolve and third-party applications introduce new products, it's crucial to ensure your GL (General Ledger) mapping is set up for agility while maintaining accurate revenue accounting. 

The Power and Purpose of Management-Based Accounting

When we think of accounting, many of us imagine piles of invoices, relentless data entry, and lengthy balance sheets. While all of these are integral components, there's a transformative side to accounting that, when leveraged correctly, can revolutionize decision-making processes and it’s called Management-Based Accounting (MBA).

Gozynta Mobius 1.12 Feature Release

Release Date: Rolling release beginning September 11, 2023

Introducing Mobius Certified Program: Empowering Consultants and Elevating Customer Experience

Introducing Gozynta’s Mobius Certified Program: Empowering Consultants for Seamless Mobius Implementations

To Free or not to Free? The life-cycle of a sync tool's free tier

Gozynta got its start in the late 2000s, going through the trials, woes and growing pains that all small businesses do, specifically as an IT service provider starting as a break-fix shop and evolving into a full-fledged Managed Service Provider. As we grew, we pivoted to developing integrations to automate some of those tasks that take up so much time. We experienced, first-hand, the challenges and struggles that come with creating, managing, and growing your own company. At each step of the way, we asked ourselves,

Setting up a Chart of Accounts to win for your MSP

Master Your Finances: A Comprehensive Guide to Setting Up a Winning Chart of Accounts for Your Managed Service Provider (MSP) - Learn the Key Steps to Optimize Your Financial Management and Drive Success in Your MSP Business.

MSP Accounting Success: Aligning Your ConnectWise Product Catalog to QuickBooks Online

Written by Michelle Zix of Stride Services

Gozynta Mobius 1.11 Feature Release

Release Date: Rolling release beginning March 31, 2023

4 Ways Automatic Customer Creation Can Benefit your Company

Gozynta Mobius offers an Automatic Customer Creation feature for customers on our Lite and Standard tiers. Mobius works to ensure that all of your customers exist in QuickBooks Online.

Automatic Item Creation with Gozynta Mobius

Gozynta Mobius offers an Automatic Item Creation feature for our customers on our Lite and Standard tiers.

AutoSync

Automation in accounting is becoming increasingly important as MSPs strive to become more efficient and effective in their financial management.

Don't Lose Track of your Employee's Reimbursable Expenses

If you lose track of your employee’s reimbursable expenses, it could lead to several negative consequences for your business, including:

Gozynta Mobius Inventory Sync

The Gozynta Mobius Standard Tier offers Inventory Sync, Mobius brings your inventory data from ConnectWise PSA to QuickBooks Online, labels PO’s with their accurate PO number, and automatically creates any new inventory items.

Gozynta Payments

Looking for a new option for accepting payments from your customers? Do you want all of the domains in the payment process to be your MSPs? Love the format of the ConnectWise Manage invoice? Do you want to use the only accounting sync tool for ConnectWise Manage that has passed Intuit’s rigorous security review?

Save Time with Gozynta Mobius

Did you know that the average MSP spends 10 hours manually inputting accounting data each week? With that time you could call 120 prospects or build a death star out of legos.

Gozynta Mobius 1.10 Feature Release

Release Date: Rolling release beginning January 23, 2023

Gozynta Mobius 1.9 Feature Release

Release Date: Rolling release beginning September 26, 2022

Thank You

I write this today to thank you for your support of Gozynta Mobius throughout its ten years, and also to send congratulations to the WiseSync team on being acquired by ConnectWise. We are so proud of their journey and we know it was a hard one. What I love about this community is that you can be a competitor while also being friends.

Gozynta Mobius 1.8 Feature Release

Release Date: Rolling release beginning August 2, 2022

Migrating from WiseSync to Gozynta Mobius

I was recently asked to create a migration process for our many clients that come from the WiseSync platform. After some initial research and experimentation, I had an opportunity to help one of our new clients make this migration hands on.

Leading your MSP to an Attractive Exit

I was thinking this weekend about sixth grade. That was many years ago now but I remember that my mom signed me up for a ballroom dancing class. Oy! It was a little cringy in hindsight but work with me here.

Gozynta Mobius 1.7 Feature Release

Release Date: Rolling release beginning February 28, 2022

Gozynta Mobius 1.6 Feature Release

Release Date: Rolling release beginning December 13, 2021

8 Ways to Keep a Healthy Work-Life Balance when Remote

Working from home can be a challenge. It can be difficult for your brain to differentiate between work and home life when your work is at home. I have compiled a list of hacks to trick your brain into understanding the difference between work time and chill time. Separating work and relaxation will reduce fatigue and brain fog.

Lean Forecasting with Google Sheets

My first experience with Kanban was in 2012 or 2013 when, as manager of a 10-person sustaining engineering team, I needed to organize software delivery against internal SLAs. We were responsible for resolving Support issues escalated to Engineering. The time frames and priorities changed daily, if not hourly. Managing via Scrum with sprints was simply not adaptive enough. I found a great primer from Jesper Boeg on Kanban and over a month or so reinvented our development and release process around Kanban metrics. The turn around was dramatic and the team wonderfully successful.

Gozynta Mobius 1.5 Feature Release

Release Date: Rolling release beginning October 4th, 2021

What's Covered Under "We'll bee there for you" support?

We'll bee there for you support is our 9 am to 5 p.m ET email support for Break Fix issues. This is what is included underneath our support that comes with our Mobius Lite and Standard plans.

What Does Support Look Like at Gozynta?

Gozynta specializes on software integrations for ConnectWise Manage and the MSP Community. Starting in January of 2023, all of our annual plans come with Onboarding and Onboarding with a financial expert is required for all of our new partners.

Personal Core Values

Heather and I recently had a conversation about "who are today's Fred Rogers and Bob Ross"? It seems that there aren't any such prominent role models today that seem to be so wholesome, caring, and just good (both on screen and off). As we probe this further we do find some other examples that perhaps fit the bill (Steve Irwin, Dolly Parton, and Betty White were all suggested). It doesn't take long before we question this person or that person, and we need to define some values on which we're going to determine who deserves to be on the list or not. After further reflection, I decided that this is a good exercise to explore our personal core values. With our company retreat coming up, knowing our personal core values will help us be prepared for updating our company core values.

Mobius is listed in Intuit's QuickBooks App Store

Gozynta Mobius is listed in the Intuit QuickBooks App Store after passing an exhaustive review process. Mobius is the only ConnectWise Manage integration for QuickBooks currently available in the app store.

Gozynta Mobius Passes Intuit Security Review

We are pleased to announce that Gozynta Mobius is now listed in Intuit's QuickBooks App Store. Applications listed are required to meet numerous requirements including clearing an annual security review process. Mobius is the first and only ConnectWise integration to have successfully completed this review and be listed in the store.

Write your Business Processes like a Software Developer

Software is a process that’s executable by a computer. As a software developer, Gozynta is a process creation company above all else. We write code that executes business processes for our customers, we write business processes for ourselves to follow, and we write documentation to help our customers follow the right processes for using our software.

Gozynta Mobius 1.4 Feature Release

Release Date: Rolling release beginning July 29th, 2021

More accessible yaml/json in python using ~~jsonpath~~ jmespath

Here at Gozynta we use Kubernetes to manage our product platform. Moving to container based development and hosting has helped us provide better scalability, consistency, and a better testing process. One result of this is I often find myself writing Python code to manipulate deeply nested yaml files.

Are you wasting money?

Automation should be your best friend! If it is not, you may be spending lots of money needlessly. If you are manually inputting information from invoices from ConnectWise Manage into QuickBooks Online, we need to talk.

Gozynta Mobius 1.3 Feature Release

Release Date: Rolling release beginning June 1, 2021

Gozynta Mobius - What you missed!

Mobius Connect is now Mobius Connect Legacy (read more about this change here).

Mobius Connect Legacy FAQs

As you probably already have heard, there have been changes to the Mobius Connect Legacy integration.

Beating Burnout with Better Self-Care

I’m not a doctor, psychiatrist, yoga guru, or even really fabulous at taking care of myself. I am a person who takes on way too much and says I’m doing great even when my hair starts falling out in my hand and my eye starts twitching.

Auto-forward recurring receipts to QuickBooks Online using Gmail

QuickBooks Online has a feature for receiving receipts that makes it easier for you to categorize them and have transactions ready and waiting when you run your bank feeds. However, you still have to manually forward each invoice to QuickBooks, and setting up automatic forwarding for Gmail is a pretty problematic affair .

Tixt 1.11 Feature Release Version

Release notes from version 1.11 of Tixt, the texting to ticket solution.

Keep Control of your Onsite Techs

Have you ever had a tech steal one of your customers? Has a customer ever been furious with you because your tech stopped fixing their issue and you hadn’t even realized there was one? We all hope it doesn’t, but we all know it does.

Gozynta Mobius 1.2 Feature Release

Release Date: Rolling release beginning December 7, 2020

Changes to Mobius Connect Legacy

Important information about upcoming Mobius Connect changes As some of you have already noticed we have made some changes to our product line and our website.

.NET Integrations

As of September 2020, we’ve stopped selling new licenses to the following integrations.

QuickBooks Desktop to Online

We developed this step by step guide so you can avoid the pitfalls that others have missed, reducing the time it takes to complete this project.

Gozynta Mobius 1.1 Feature Release

Release Date: Rolling release beginning September 15, 2020

It Feels like We're Living in a Mass Delusion

In America, we pride ourselves on being resilient. Facing challenges and not shying away from them. Unfortunately, in this crisis, I’m seeing vanishingly little of that. The rallying cry isn’t “let’s work together to adapt to the new situations” but it’s whining about “when can we go back to what it was like before”.

Gozynta Motto

At Gozynta, our company motto is “We understand that all software sucks, even ours. Our mission is to make it suck a little less each and every day.”

Five ways to elevate your MSP with texting

How do you set yourself apart from the other MSPs in your area? Are you looking to offer new services? Are you, like many others, focusing on the customer experience to create a connection that will stand the test of time?