Documentation Doesn't Have to Suck - Our First Micro-Conference

We know there's one thing every MSP loves to hate—documentation. But what if we told you it doesn’t have to be a headache?

Our game-changing micro-conference, Documentation Doesn't Have to Suck, brought together industry leaders Karl Palachuk, Eileen Wilson, Marnie Stockman, and Richard Tubb to share actionable insights to make documentation work for you, not against you.

Missed the live event? Don’t worry! Watch the replay and get access to all the valuable takeaways from our incredible speakers.

Here's a recap of what you missed!

Building Relationships for Career Success

Karl Palachuk was the first to take the spotlight, offering invaluable advice on the role of relationships in career development.

Karl’s key takeaway? Treat people well, and you'll create connections that last a lifetime. He highlighted practical ways to build trust, nurture partnerships, and leverage strong relationships to accelerate your career growth.

Karl has great insights and shares them in his weekly newsletter. Want to sign up? Click here.

Mastering the Art of Networking

Networking can feel overwhelming, but Richard Tubb made it approachable with his expert tips on forging meaningful connections at events.

From icebreakers to follow-ups, Richard shared his tried-and-true methods for making networking less intimidating and more impactful. Whether you’re an introvert or a seasoned pro, his advice will help you take your networking game to the next level.

Did you know Richard wrote a book about networking? Check out 'Business Networking for Geeks' at go.tubb.co/geeks!

The Next Step After Closing a Sale

Eileen Wilson’s session focused on what happens after the deal is done. She walked attendees through the crucial steps of ensuring a smooth handoff between finance, service, and procurement teams.

Eileen stressed the importance of clarity and consistency in the post-sale process to maintain client satisfaction and set your team up for success. Her practical framework makes this often-overlooked phase seamless and stress-free.

Effective Goal Planning for Success

Marnie Stockman wrapped up the conference with a masterclass on goal setting. She explored two approaches: planning from the start or working backward from the desired outcome.

Marnie’s expert tips highlighted the importance of aligning goals with your team’s strengths and staying adaptable. Her actionable advice ensures your plans don’t just stay on paper but drive measurable success.

Download Marnie's template for setting realistic goals HERE. If you love what Marnie has to say, she co-authored a book with even more amazing insights. Order 'Lead it Like Lasso' and view more resources at https://www.leaditlikelasso.com/.

Documentation Doesn't really Have to Suck

Documentation Doesn't Have to Suck proved that with the right mindset and tools, even the most dreaded tasks can become manageable—and even enjoyable. Each speaker brought a unique perspective, making this event a treasure trove of insights for MSPs ready to level up.