What Does Support Look Like at Gozynta?

Gozynta specializes on software integrations for ConnectWise Manage and the MSP Community. Starting in January of 2023, all of our annual plans come with Onboarding and Onboarding with a financial expert is required for all of our new partners.

However, we do offer our Mobius Onboarding Package for those who already have Mobius and would like some additional help. With this package you get a dedicated 5 hours of setup support with our Onboarding Specialist. We know setup can be a daunting task, this package is there to offer that extra support. Our Onboarding package doesn’t just have to be used at the beginning of your subscription. We have many customers that are making changes and need more hands-on support. These are all done on zoom with screen sharing and we have had 100% positive feedback from this program. You can view our Onboarding article for a full list of what is included in your purchase of Onboarding. You can purchase this add-on by contacting our support team at support@gozynta.com.

For those partners that wish to have phone support, we do offer a consultation call at $350 per hour with a minimum of 1 hour. But we do have consulting packages that can reduce the cost and increase the value. That being said, we are very confident in our Break/Fix Email Support plan that is included in your subscription. We have received strong positive feedback from many loyal partners. We strongly recommend this method as it is the most efficient way to get your issues resolved

Process Consulting

If you are ready to dive into best practices and receive direct professional help from experienced business consultants that specialize in ITSPs and MSPs, this is for you. Meet with a skilled consultant and facilitator every week as they guide you through solving your hottest issues in every area of your business. This service comes with up to 2 hours per month of Tools Admin services, which allows our team to directly execute within your tools such as ConnectWise Manage, QuickBooks Online, BrightGauge, MSPbots, and many more.

Get started with a free consultation to see if this service is a fit for you.