List of Gozynta's Sub-processors
Support and Billing
| Sub processor | Description of Processing | Data Types / Information Processed | Headquarters Location | Client Facing Data Processing Agreement |
|---|---|---|---|---|
| HaloPSA | Email Support and Our Support Portal | If you engage in support for Gozynta's Subscription or Consulting Services or within the Gozynta Portal powered by HaloPSA, HaloPSA receives basic info related to your ticket and subscription (e.g., name, email, phone number, company, country, Client ID). If you include other personal data in your support tickets (e.g., screenshots of logs, attachments, etc.), this information would also be processed and stored in HaloPSA | 2 Market Pl, Stowmarket, Suffolk, IP14 1DP, United Kingdom | https://halopsa.com/gdpr/ |
| ConnectWise PSA | Company Name, Full names, Email addresses, Business address, Business domain, phone number | If you engage in support with Gozynta Eureka Consulting, within the ConnectWise PSA portal, ConnectWise PSA receives basic info related to your ticket and subscription (Company Name, Full names, Email addresses, Business address, Business domain, phone number). If you include other personal data in your support tickets (e.g., screenshots of logs, attachments, etc.), this information would also be processed and stored in ConnectWise | ConnectWise, LLC PO Box 172100 Tampa, FL 33672 United States of America | Data Processing Addendum Privacy Policy |
| FreshWorks | Email Support | If you engage in support with Gozynta Subscription Services or within the Freshdesk portal, Freshdesk receives basic info related to your ticket and subscription (e.g., name, email, phone number, company, Client ID, IP Address, Browser, Prior Knowledge Base articles viewed). If you include other personal data in your support tickets (e.g., screenshots of logs, attachments, etc.), this information would also be processed and stored in Freshdesk | 2950 S. Delaware Street, Suite 201 San Mateo, CA 94403 United States of America | Data Processing Addendum |
| Chargebee | Payment Processing | Chargebee receives billing information, such as your name, credit card details, and address, if you pay for Gozynta services by credit card. | 909 Rose Avenue, Suite 950, North Bethesda, MD 20852 United States of America | EU GDPR |
| Stripe | Payment Processing | Stripe receives billing information, such as your name, credit card details, and address, if you pay for The Eureka Community services by credit card. | 354 Oyster Point Boulevard, South San Francisco, CA 94080 United States of America | Data Protection Agreement |
| MSPBots | Analytics and Monitoring | The information can contain Company Names, Full names, Email addresses. This data aids in tracking business metrics, KPIs, and Service Delivery execution | 123 W Oak St Unit L Chicago, IL 60610 United States of America | |
| Intuit | Subscription & Billing | Intuit receives billing information, such as your name, credit card details, and address, if you pay for Subscription services by credit card. | 2700 Coast Ave Mountain View, California 94043 United States of America | QuickBooks Online Terms |
| ConnectBooster (Kaseya) | Subscription & Billing | ConnectBooster receives billing information, such as your name, credit card details, and address, if you pay for Consulting services by credit card and ACH. | 3285 47th Street South Fargo, ND 58104 United States of America | Privacy Statement |
Marketing
| Sub processor | Description of Processing | Data Types / Information Processed | Headquarters Location | Client Facing Data Processing Agreement |
|---|---|---|---|---|
| Sendgrid | Marketing - Gozynta | By opting into Marketing emails including Newsletters, we will store Names, email addresses, phone numbers for marketing purposes | 1801 California Street Suite 500 Boulder, CO 80202 United States of America | Data Protection Addendum |
| Active Campaign | Marketing - The Eureka Community & Gozynta Eureka | By opting into Marketing emails including Newsletters, we will store Names, email addresses, phone numbers for marketing purposes. Sales inquiries will be stored and followed up on with information that includes information that you voluntarily provide us by completing any surveys or questionnaires prior to your initial consultation | 1 N Dearborn St Fl 5 Chicago, Illinois, 60602 United States of America | Data Processing Agreement |
Architecture
| Sub processor | Description of Processing | Data Types / Information Processed | Headquarters Location | Client Facing Data Processing Agreement |
|---|---|---|---|---|
| Google Cloud | Cloud Architecture for Mobius, Tixt, and Webroot | When you subscribe to any Mobius Plan, we will receive and store your ConnectWise company ID, private and public keys, QuickBooks Online login username and password, first name, last name and email address for each user. When you transfer invoices to QuickBooks Online, we will store the customer’s business name billing contact’s full name, billing contacts email address, Customer’s billing address, tax codes, invoice total, invoice details including all notes, GL accounts, and any additional information used to create invoices in QuickBooks online. When you transfer expenses, we store the member name and ID, expense amount, expense details, and any additional comments in the expenses. When you transfer in Purchase orders we store the vendor's full name and contact information, purchased items costs and name, and the purchase amount. We will transfer any additional vendor information that is entered into ConnectWise which may include their full business name, contact information including their name and email address. When you transfer Payments back to ConnectWise, we store the payment amount, payment link associated invoice number, and the company name. When you subscribe to Tixt, we will receive and store your ConnectWise company ID, private and public keys, as well as the first name, last name and email address for each user. Incoming and outgoing messages will store the company name, first name, last name, email address, phone number, incoming Tixt number, client phone numbers and full message bodies. | 1600 Amphitheatre Parkway Mountain View, California, 94043 United States of America | Privacy/GDPR Support |
| Mongodb | Database for Payments and Branding | When you use Gozynta Payment service we store the following data for the sole purpose of providing services. Invoices: QuickBooks Online invoice ID, invoice number, bill to company, bill to emails, bill cc emails, invoice total, due date, balance_due, currency, bill to address, and the users company id. We retain the following company information to activate Gozynta Payments: name, payment gateway link, merchant private and public key as well as the company ID. For all payments made through Gozynta Payments, we retain the invoice ID, transaction ID, gateway name, masked credit card information, invoice amount, payment amount and balance, the currency of the payment, the transaction date, response message and any notes. When using Gozynta Payment's white label payment processing, we retain the following information required to provide white label payment processing: users company id, name, website, phone number, logo, mailing address, email address invoices are sent from, mail server settings and options, DKIMS id, domain ID, domain name, cname records, spf records, and sendgrids verification status | 1633 Broadway 38th Floor New York, NY 10019 United States of America | Data Processing Agreement |
| Avien | Database for batches | When you subscribe to any Mobius Plan, we will receive and store your ConnectWise company ID, private and public keys, QuickBooks Online login username and password, first name, last name and email address for each user. When you transfer invoices to QuickBooks Online, we will store the customer’s business name billing contact’s full name, billing contacts email address, Customer’s billing address, tax codes, invoice total, invoice details including all notes, GL accounts, and any additional information used to create invoices in QuickBooks online. When you transfer expenses, we store the member name and ID, expense amount, expense details, and any additional comments in the expenses. When you transfer in Purchase orders we store the vendor's full name and contact information, purchased items costs and name, and the purchase amount. We will transfer any additional vendor information that is entered into ConnectWise which may include their full business name, contact information including their name and email address. When you transfer Payments back to ConnectWise, we store the payment amount, payment link associated invoice number, and the company name. When you subscribe to Tixt, we will receive and store your ConnectWise company ID, private and public keys, as well as the first name, last name and email address for each user. Incoming and outgoing messages will store the company name, first name, last name, email address, phone number, incoming Tixt number, client phone numbers and full message bodies. | 22111 Three Notch Road Lexington Park, MD 20653 United States of America | Data Processing Agreement |
Subscription Services
| Sub processor | Description of Processing | Data Types / Information Processed | Headquarters Location | Client Facing Data Processing Agreement |
|---|---|---|---|---|
| Twilio | SMS and MMS messaging | Messages sent to and from the registered Tixt number including the content of the messages will be stored and used to deliver messages to and from the registered phone number | 101 Spear St FL 5 San Francisco, CA, 94105-1554 United States of America | Data Protection Addendum |
| Canny | Gather Feedback and feature requests | Full name and Email Address will be captured to obtain feature requests as well as feedback from you. | 800 N King Street Suite 304 1121 Wilmington, DE 19801 United States of America | GDPR Compliance |
| Webroot | Transfer Client Name and Number of Licenses to mapped agreements | We will store your full name and email address for the purpose of granting access to the integration. We will use the mapped client names which may or may not reflect the Businesses legal entity for the sole purpose of importing licenses to ConnectWise | 385 Interlocken Crescent. Suite 800. Broomfield, CO 80021 United States of America | Data Services Agreement |
Other
| Sub processor | Description of Processing | Data Types / Information Processed | Headquarters Location | Client Facing Data Processing Agreement |
|---|---|---|---|---|
| Otter.Ai, Inc | Meeting Recap and Recording | Meetings are recorded and recaped with Otter.AI. This includes any screen shares and data seen when sharing your screen. | 800 W El Camino Real, Suite 170, Mountain View, CA 94040 United States of America | Privacy Policy |
| SalesBuildr | Sales Quotes for Consulting Services | SalesBuildr receives the full business name, full address, phone number, primary contacts full name and email address to receive quotes for Consulting Services | Jan Den Haenstraat 10, 1055 WD, Amsterdam, Netherlands | Security Information |
| Zoom | Meeting Recap and Recording | Meetings are recorded and recaped with Zoom. This includes any screen shares and data seen when sharing your screen. Zoom Receives your Full Name and email address including any other invited users. Any additional information provided when sharing notes for the upcoming meeting is recorded and saved. | 55 N Almaden Blvd 6th Floor San Jose, CA 95113 United States of America | Global DPA |
| Asana | Meeting Agenda and outcomes | Information that you directly enter into Asana (e.g. meeting notes, feedback, objectives, 1 on 1s), information strictly necessary to provide our services (e.g. logs, authentication information, session cookies, etc), information received from third parties about you (e.g. calendar events, data from integrations such as Slack or MS Teams, or any other integration that you connect), information from your company (e.g. information pertaining to your workspace, such as reporting relationships, titles, email addresses, etc) | 633 Folsom Street, Suite 100, San Francisco, CA 94107, United States | https://asana.com/de/terms/data-processing |
| Vimeo | Meeting Recordings | Meetings are recorded are uploaded and shared via Vimeo. This includes any screen shares and data seen when sharing your screen. Zoom Receives your Full Name and email address including any other invited users. Any additional information provided when sharing notes for the upcoming meeting is recorded and saved. | 330 W 34th St. Floor 10, New York, NY 10001, United States | https://vimeo.com/enterpriseterms/dpa |