Heather Johnson's articles

The Monster at the End of the Book: What Grover Teaches Us About Taking Risks in Business

If you grew up in the ’80s or ’90s, you might remember The Monster at the End of This Book by Jon Stone. I sure do. It was my absolute favorite book as a kid, and here’s a little secret—I still keep a copy on my desk today. Why? Well, besides the fact that it makes me smile whenever I see that cover, it also holds a lesson I think about all the time when it comes to business: how fear can stop us from moving forward.

Unlocking Success for MSPs with the Gozynta Growth Program

In today’s competitive landscape, MSPs often grapple with multiple challenges, from managing business growth to ensuring smooth service delivery. The Gozynta Growth Program is here to solve those pain points. It’s like having your own C-suite of experts guiding you through every stage of your business, helping MSPs scale efficiently while avoiding the need for immediate senior hires.

How to Set Your Employees Up For Success

In today’s challenging hiring climate, streamlining processes for onboarding new team members is crucial. Successfully integrating new employees boosts productivity and enhances long-term satisfaction and retention. The Society of Human Resource Management (SHRM) reports an average cost-per-hire of $4,129 and an average time-to-fill of 36 days, underscoring the importance of employee retention.

Gozynta's Eco-Adventure: A Tech Company's Quest for Carbon Neutrality

I'm buzzing with eco-excitement to spill the beans on something huge – Gozynta, your family owned software company for MSPs , is on a mission to become carbon-neutral! This isn't just any corporate green initiative; it's a heartfelt journey towards making a real, tangible difference for our planet.

The Power of Partnership: Why MSPs Thrive with Family-Owned Vendors

Let me take you back to where it all began. Five years ago, nestled in the barn of our 1790 Colonial home in a charming Connecticut farm town, my husband and I started Gozynta. From those humble beginnings, we've experienced significant growth, yet the essence of our family atmosphere remains unchanged.

Introducing Mobius Certified Program: Empowering Consultants and Elevating Customer Experience

Introducing Gozynta’s Mobius Certified Program: Empowering Consultants for Seamless Mobius Implementations

Gozynta Mobius 1.9 Feature Release

Release Date: Rolling release beginning September 26, 2022

Thank You

I write this today to thank you for your support of Gozynta Mobius throughout its ten years, and also to send congratulations to the WiseSync team on being acquired by ConnectWise. We are so proud of their journey and we know it was a hard one. What I love about this community is that you can be a competitor while also being friends.

Gozynta Mobius 1.8 Feature Release

Release Date: Rolling release beginning August 2, 2022

Are you wasting money?

Automation should be your best friend! If it is not, you may be spending lots of money needlessly. If you are manually inputting information from invoices from ConnectWise Manage into QuickBooks Online, we need to talk.

Gozynta Mobius - What you missed!

Mobius Connect is now Mobius Connect Legacy (read more about this change here).

Beating Burnout with Better Self-Care

I’m not a doctor, psychiatrist, yoga guru, or even really fabulous at taking care of myself. I am a person who takes on way too much and says I’m doing great even when my hair starts falling out in my hand and my eye starts twitching.

Tixt 1.11 Feature Release Version

Release notes from version 1.11 of Tixt, the texting to ticket solution.

Keep Control of your Onsite Techs

Have you ever had a tech steal one of your customers? Has a customer ever been furious with you because your tech stopped fixing their issue and you hadn’t even realized there was one? We all hope it doesn’t, but we all know it does.

Gozynta Mobius 1.2 Feature Release

Release Date: Rolling release beginning December 7, 2020

Gozynta Mobius 1.1 Feature Release

Release Date: Rolling release beginning September 15, 2020

Five ways to elevate your MSP with texting

How do you set yourself apart from the other MSPs in your area? Are you looking to offer new services? Are you, like many others, focusing on the customer experience to create a connection that will stand the test of time?